27 JANUARY 2020
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Passengers buying the lowest fares on Norwegian have lost some of their luggage allowance or are facing higher charges after the airline last week changed its policy on hand baggage. The airline is also reported to have dropped lounge access to PremiumFlex passengers.
Norwegian said the luggage move was to ensure all passengers had a smooth, comfortable flight that departed on time. Under the new policy, each customer, regardless of ticket type, can take one under-seat bag to be stored under the seat in front.
Vice-president product management Cecilie Nybø Carlsen explained: “Those who don’t need any additional hand baggage can choose the LowFare ticket at no extra cost.
“Those wanting an additional overhead cabin bag can do so at a small additional cost before departure or choose a different ticket type when booking.” The price of an additional overhead cabin bag is between £5 and £9, depending on the flight.
Carlsen noted most Norwegian aircraft carried 186 passengers but had space for only about 80 overhead cabin bags.
She added: “With the new policy in place, our goal is that boarding will be smoother for our passengers, we can avoid spending time rearranging carry-on baggage in the overhead lockers and help ensure our aircraft depart on time.”
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