13 JANUARY 2020

YOUR WORDS


Readers are invited to add their comments to any story. Click on the article to see and add.

BTN DISTRIBUTION

BTN also goes out by email every Sunday night at midnight (UK time). To view this edition click here.

Index

Email this Page
Bookmark

The Business Travel News
PO Box 758
Edgware HA8 4QF
United Kingdom
+44 (0)20 8952 8383
info@btnews.co.uk
© 2020 Business Travel News Ltd.

Article from BTNews 13 JANUARY 2020

High-tech helpers for British Airways

Autonomous robots are being deployed on a trial basis by British Airways at its home at Heathrow Terminal 5 this year to help passengers to find their way through the airport.

The airline says some 90,000 people travel through the terminal each day and bringing in the high-tech helpers will leave its airport hosts available to help customers with more complex queries.

The robots, supplied by the company BotsAndUs, are programmed to interact with passengers in multiple languages using the latest translation technology to answer thousands of questions, including real-time flight information.

Additionally, using geo-location technology and dozens of advanced sensors, each robot can move around the building freely, escorting passengers to specific locations such as BA’s dedicated special-assistance and family check-in zones.

BA head of innovation Ricardo Vidal said the combination of automation and personalised customer service would define the airport of the future.

“These smart robots are the latest innovation allowing us to free up our people to deal with immediate issues and offer that one-on-one service we know our customers appreciate,” he added.

“In the future, I envisage a fleet of robots working side-by-side with our people and offering a truly seamless travel experience.”

www.britishairways.com

www.botsandus.com

Index/Home page
 

OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum


No one has commented yet, why don't you start the ball rolling?


Add your comment

First Name
Surname
Email Address
Company (Not obligatory)
Country/City
Comment
- You must be a registered subscriber using the email address entered to submit a comment, or you will be sent a confirmation email before your comment will appear.
- Your comment will be checked before appearing, which may take several working hours.
www.btnews.co.uk