16 DECEMBER 2019
© 2022 Business Travel News Ltd.
Checking-in for international flights has been made easier for American Airlines passengers after the company launched passport scanning in its mobile app. American says it is the first carrier to offer the system.
The method uses scanning that transmits information securely from the Near Field Communication (NFC) chip embedded in a passport, allowing passengers to head directly to their flights without needing passports rechecked.
Chief information officer Maya Leibman said: “We are continuously adding features to our app to make travel easier and worry-free. Mobile passport scanning removes a time-consuming step, providing a smoother check-in experience.”
Formerly, any departing international passenger checking-in on the app had to have his or her passport rechecked at the airport, even if a photo of the passport had been uploaded via the mobile app.
With the new system, passengers will be prompted to enter passport information and then scan their passports with an iOS or Android device. The app provides easy-to-follow instructions for the process.
Other recent features American has rolled out include biometric international boarding, virtual 3D aircraft tours online, a redesigned self-service kiosk menu that simplifies the check-in process and family seating plans.
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