18 NOVEMBER 2019

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Article from BTNews 18 NOVEMBER 2019

Emirates app airport upgrade

Layouts of four of the most important airports on the Emirates Airlines system – Heathrow, Gatwick, Hong Kong International and the Dubai International hub – have been added to the carrier’s app to help passengers find their way through the facilities.

The new feature, logically called Airport Maps, can detect a user's location via Bluetooth and wi-fi and provide point-to-point navigation through the airports’ main areas, including check-in desks, Emirates lounges, shops, restaurants or ATMs.

The Emirates app, supported in 19 languages, currently has 1.5m active users each month and allows customers to search for, book and manage their flights as well as their Emirates Skywards accounts.

In the past year, the app has been enhanced with new technology so passengers can create bespoke playlists of their inflight entertainment ahead of their travels and sync it to their seats once on board.

Last year, Emirates became the first airline to introduce web virtual reality (VR) technology on its digital platform by introducing a 3D seat model visualisation engine that displays a 360deg view of the Emirates A380 and B777 aircraft interiors.

The Emirates app is free to download on ioS or Android devices.

(See also AND FINALLY in this issue).

www.emirates.com

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