28 OCTOBER 2019


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Article from BTNews 28 OCTOBER 2019

Heathrow heads for record

Results published last week for the nine months ended 30 September show Heathrow on track for a ninth consecutive year of growth with a record 61m passengers, an increase of 0.7%, travelling through the airport already this year.

Officials said better service for passengers made possible by more investment continues to be one of the main drivers underpinning the growth in numbers, with service scores maintaining high levels.

The airport said 82% of passengers rated their experience as either “Excellent” or “Very Good” following £489m of investment to boost efficiency, resilience and security.

Chief financial officer Javier Echave said: “Another year of record performance is great news for UK plc. Passengers are getting a better service, we have a strong masterplan to expand and we see lower airfares and more airline choice for passengers appearing on the horizon.

“New investments in technology and a more sustainable supply chain are helping us to build a better Heathrow for the future – but carbon emissions remain the aviation industry’s most pressing challenge.

“We are committed to overcoming it and we will be outlining our own bold plans to reduce or offset aircraft emissions at Heathrow in the coming months.”


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