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Article from BTNews 9 SEPTEMBER 2019

Belfast bottom in Which? airports survey

Belfast International has slumped to bottom place in the latest Which? annual airport survey, released today (Monday), while Doncaster Sheffield is named the best in the country for the third year running.

On Belfast, Which? said passengers complained of long queues, crowded terminals and expensive parking. The facility came bottom of the small airport table with a customer score of 42%, making it the UK’s worst rated overall.

Luton (43%), Manchester T3 (47%) and Aberdeen (50%) were also among the poorest performers in the survey, which collated more than 6,000 airport experiences.

In contrast, Doncaster Sheffield was again the highest-rated airport in the country with Which? noting it beat its larger counterparts “by some margin” with an 86% customer score.

Among airports with more than 10m passengers a year, Heathrow Terminal 5 had the best overall customer score (66%). Ample seating and helpful staff both earned four out of five stars, while the quality of the toilet facilities earned the full five stars.

Hot on the heels of Heathrow T5, Birmingham, described as “hassle free”, earned a 65% customer score and three stars across all categories.

Which? Travel’s Naomi Leach said: “It is clear smaller airports are generally outperforming their larger counterparts with seamless security checks and friendly staff making the biggest impression with flyers.”  See COMMENT in this issue.


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