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Article from BTNews 2 SEPTEMBER 2019

Thoughtful technology at Four Seasons

A refreshed app and a new trip-planning itinerary feature have been introduced by Four Seasons Hotels and Resorts in a move which the group says will make it simpler for guests to customise stays at its properties.

Four Seasons says guests will be able to organise all the elements of a stay, from ordering in-room meals to requesting the morning newspaper, reserving a spa treatment, booking adventures and arranging for transportation, all with a concierge on call.

Worldwide hotel operations president Christian Clerc said: “We are choosing to invest in thoughtful technology. We know from guest feedback luxury travellers now more than ever are looking for digital tools that can make their lives easier.”

Changes include simplifying the layout of the app interface to make it more intuitive and increased integration with the ‘Four Seasons Chat’ which enables guests to communicate in real time with properties in 100-plus languages before, during and after their stays.

Clerc added: “Since 2018, our guests have exchanged more than 5.7m messages using Four Seasons Chat, 1.3m of which were sent via the app. This is why we’ve made it a priority to evolve constantly our digital service.”

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