12 AUGUST 2019
© 2022 Business Travel News Ltd.
Another technical meltdown, strike threats and a damning survey from Which? contributed to a bruising period for British Airways last week, overshadowing grandiose plans by the company to welcome the new Airbus A350 to the fleet.
The latest systems breakdown saw BA cancel some 100 flights from Heathrow and what it said was “a handful” from Gatwick and London City. Other flights suffered long delays and at least 16,000 passengers were thought to have been affected.
On the strike front, talks between the airline and pilots’ union BALPA broke down again on Thursday and were then reinstated for today (Monday) amid rumours of a new offer from the airline.
On Saturday, Which? published details of a survey into First Class, Business Class and Premium Economy travel held as part of its annual airline study, with more bad news for BA.
Researchers surveyed 1,855 Which? members, with Cathay Pacific voted as the best Business or First Class airline, with an overall satisfaction rating of 90%. BA came bottom for its First and Business Class cabin, with a rating of 67%.
BA also came bottom in the rankings for Premium Economy cabins, with Singapore Airlines voted the best, followed by Virgin Atlantic and TUI.
(See COMMENT in this issue).
All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum
Graham Greenwood, REDDITCH
Only a throw away comment, but is it a coincidence that strike threat, and a 'technical computer glitch', come together?