Article from BTNews 29 JULY 2019
The happy business traveller
More than half (54%) of business travellers have experienced a mishap while on the road for work in the past year, with 52% reporting they had a delayed flight and 40% a cancelled flight.
However, the vast majority (86%) of global travellers are satisfied with their overall business travel experiences, according to the newly-relaunched Global Business Travel Association (GBTA) Business Traveller Sentiment Index.
The survey is published in partnership with RoomIt by CWT, the hotel distribution division of CWT, the B2B4E travel management platform.
Flights were found to be a leading factor in traveller experience but the components most closely correlated with travel satisfaction were hotel-driven, including staying at convenient locations, booking air and hotel and the check-in/check-out process.
Convenient hotels and consistent wi-fi access topped the list of most important factors for business travellers while on the road. Latin Americans (52%) and North Americans (44%) were much more likely to want to stay at a conveniently located hotel compared to travellers in Europe (32%) or Asia Pacific (30%).
Hotel amenities such as free breakfast and acquiring or using travel rewards and perks at their own discretion were also close behind on the list of factors that matter most for business travellers.
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