22 JULY 2019

YOUR WORDS


Readers are invited to add their comments to any story. Click on the article to see and add.

BTN DISTRIBUTION

BTN also goes out by email every Sunday night at midnight (UK time). To view this edition click here.

Index

Email this Page
Bookmark

The Business Travel News
PO Box 758
Edgware HA8 4QF
United Kingdom
+44 (0)20 8952 8383
info@btnews.co.uk
© 2019 Business Travel News Ltd.

Article from BTNews 22 JULY 2019

Williams strengthens call for rail reform

The government needs to step back from running Britain’s railways and allow increased transparency and a greater focus on passenger needs, says former British Airways chief executive Keith Williams.

Williams, who is leading an independent review into the railways, signalled earlier this year (BTN 4 March) the present system was not working and needed to change. He said last week his team was now setting out its options for reform.

In the new report marking 10 months of consultation with the industry, Williams said: “I have been frank with the Department for Transport [DfT] about the scale of change required – including a different role for the department. It is onboard with the direction we’re heading.”

He noted creating greater distance from the government must also bring the railway closer to its customers, with change needing to be anchored in the regions and communities the network serves.

Reform should focus on five key areas, he said, including a new industry structure to reduce fragmentation, align track and train more closely, create clear accountability and reduce government influence in day-to-day operations.

Also needed was a new passenger offer focused on customer service and performance measures that drove “genuine behavioural and cultural change” with initiatives to give a stronger consumer voice, improved accessibility, and better passenger information.

The review is due in the autumn.

www.gov.uk/government/groups/rail-review

Index/Home page
 

OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum


No one has commented yet, why don't you start the ball rolling?


Add your comment

First Name
Surname
Email Address
Company (Not obligatory)
Country/City
Comment
- You must be a registered subscriber using the email address entered to submit a comment, or you will be sent a confirmation email before your comment will appear.
- Your comment will be checked before appearing, which may take several working hours.


www.btnews.co.uk