15 JULY 2019
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An airport lounge designed specifically for unaccompanied minors has been opened at Dubai International Airport’s Terminal 1 by air service provider Dubai National Air Transport Association (dnata).
Decorated in vibrant colours, the facility (below), which is open 24hr a day, is equipped with games and entertainment screens to keep young passengers occupied and manned by experienced, multilingual staff.
More than 70 are employed by dnata to work closely with airline representatives to ensure unaccompanied minors are in safe hands, reach departure gates on time and receive priority boarding.
The company says such services have become increasingly popular in the UAE with figures for 2018 showing the dnata team assisted 8,000 unaccompanied minors at Dubai Airport, 27% more than five years ago.
Divisional senior vice-president for UAE airport operations Steve Allen said: "We have earned the trust of thousands of parents with services for unaccompanied minors over the past years.
"Now we are enhancing young passengers’ travel experiences further with a lounge designed specifically to meet the needs and tastes of children of all ages, give them a memorable time and provide smooth and safe passage through the airport."
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leo fewtrell, 2
Full marks to Dnta for taking a novel approach to Unaccompanied Minors. Could be one which pays rich dividends for years to come.