3 JUNE 2019


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Article from BTNews 3 JUNE 2019

Star Alliance Heathrow connections

The Star Alliance Connection Service is now available at Heathrow assisting passengers with tight connections between two Star Alliance member airline flights.

“This year, we are marking five years of serving our customers at Heathrow’s state-of-the-art Terminal 2.  We understand just how important it is for our customers to make their connection on time.  By introducing the Connection Service to London Heathrow, we aim to further improve our customers’ journeys, allowing them to connect from one Star Alliance airline to another, knowing their transfer is being taken care of,” said Julie Murphy, chair of the Country Steering Council of Star Alliance member carriers in the UK.

With the connection service staff use special software to monitor the transfer window for customers with onward flights.  Where passengers and checked bags appear in danger of missing a connection, they are automatically highlighted.  This allows the Connection Service agent to consider the various options available to ensure the customer reaches their onward flight, the most common of which is to arrange for the customer to be personally escorted between their arriving and departing gates. For some customers, the Connection Service agent will instead book alternative options, before the inbound flight lands.

Heathrow is the 12th biggest Star Alliance transfer hub worldwide, with more than 430,000 interline transfer passengers annually.


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