29 APRIL 2019
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An overview on “Enhancing the passenger experience”, asking how industry and the government can deliver for the consumer, will be the theme of the latest Airlines UK Policy Seminar on 16 May in London.
The one-day event is being held at the offices of Clyde & Co LLP in the St Botolph Building at 138 Houndsditch, London EC3A 7AR and will begin with an address on “The View from the Civil Aviation Authority” from CAA CEO Richard Moriarty.
This will be followed by a panel session on “The Passenger Charter” with speakers including Airlines for Europe managing director Thomas Reynaert and CAA policy director Tim Johnson.
Also scheduled to take part are Department for Transport deputy director for aviation policy Catherine Adams; Gatwick Airport head of marketing – commercial Jo Patterson, and Transport Focus head of innovation and partnerships Iain Wright.
The seminar will continue with a talk on “The View from the CAA Consumer Panel”, followed by a panel session on accessibility with British Airways accessibility manager Alison Dalton and her easyJet counterpart Celine McGuigan plus Heathrow CRS director Lisa Hegarty and CAA consumer enforcement manager James Fremantle.
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