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22 APRIL 2019


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Article from BTNews 22 APRIL 2019

AND FINALLY: United's weighty problem

United Airlines has announced it will be the first US carrier to offer non-binary gender options throughout all booking channels in addition to giving passengers the option to select the title "Mx" during the reservation process.

Customers can identify themselves as M (male), F (female), U (undisclosed) or X (unspecified), corresponding with what is on their passports or identification.

Chief customer officer Toby Enqvist says: "United is excited to share with our customers, whether they identify along the binary of male or female or not, that we are taking the steps to exhibit our care for them while also providing additional employee training to make us even more welcoming for all customers and employees."

But, asks BTN, has United thought this out?

Clearly United pilots are using an average weight for their load sheets and are not concerned with the way some other carriers operate, using 75kg for men and up to 95kg for women.

And what happens with connecting flights? Will family Star Alliance carriers accept “undisclosed” passengers or, even worse, “unspecified”?

Has United Airlines weighed up the problems?

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Kevin Morris, UK/Farnborough

Are women really up to 20kg heavier than men? - or does that include luggage as well...

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