15 APRIL 2019
© 2022 Business Travel News Ltd.
Would you like to be billeted on floor level minus-2 at a truly luxurious 5-star hotel? BTN thinks not.
When The Yeatman, Porto’s most prestigious propery (and the abode of Liverpool FC later this week) added four extra lower floors, the management had a dilemma. The Yeatman is built on a hillside with the reception on floor 5 and the lowest accommodation on floor 1. How do you rename the extra floors?
Military precision was required.
With the opening of the new accommodation over a 24hr period, every room and all the signage was renumbered and guests are now faced with floors 1-9 with 0 an executive conference area offering its own road access.
Guests who went to bed on the night of the renumbering on floor 3 woke up on floor 7.
It all worked ‘a treat’. Well done the staff, and also the guests who watched with awe.
For new arrivals, there is still a welcoming glass of port at Dick's Bar on the reception floor, whether it is 9 (or 5 as was).
A full review of the remarkable Yeatman will appear in a later BTN.
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