8 APRIL 2019
BTN also goes out by email every Sunday night at midnight (UK time). To view this edition click here.
The Business Travel News
PO Box 758
Edgware HA8 4QF
+44 (0)20 8952 8383
© 2019 Business Travel News Ltd.
A new award gave British Airways a significant passenger accolade last week after it became the only autism-friendly airline in the UK. The company says it is continuing “substantial investment” in accessibility training with more enhancements to come.
The ‘Autism Friendly Award’ was handed over by the National Autism Society in recognition of the work BA is doing to raise awareness among its staff of the condition.
The society, one of several specialist charities the airline works with, said BA had created “a personalised, seamless travel experience for autistic customers, allowing them to fly independently and with ease”.
BA director of brand and customer experience Carolina Martinoli said: “We welcome nearly half a million customers who require special assistance each year and we’ll be prioritising further improvements for them.
“This includes a new specialist team in our customer contact centres, accessible information on our website and further training for colleagues. We are also creating a step-by-step guide of the BA journey experience which will be out soon.”
BA earlier this year launched its ‘Beyond Accessibility’ campaign, its biggest training programme of its kind so far, aimed at empowering staff to support customers requiring additional assistance fully.
All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum
No one has commented yet, why don't you start the ball rolling?