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11 MARCH 2019


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Article from BTNews 11 MARCH 2019

UK airports score in new poll

London City, Southampton and Bristol are among airports in Europe to figure for the first time in a major awards programme run by Airport Council International (ACI). Results for 2018 were announced last week, with Dublin also among first-timers and Newcastle repeating previous success.

They all figure in the trophy list for ACI’s 2018 Airport Service Quality (ASQ) customer experience awards. The programme is divided into six categories based on annual passenger numbers – under 2m, 2-5m, 5-15m, 15-25m, 25-40m and 40m-plus – in each of five regions: Africa, Asia-Pacific, Europe, Latin America-Caribbean, and North America.

London City and Southampton were winners in the 2-5m passenger category. Bristol and Newcastle figured in the category for 5-15m passengers, in which Newcastle also triumphed in 2017. Dublin claimed the title in the 25-40m-passenger category.

London City’s win was particularly significant as it achieved the best overall customer satisfaction of the participating London airports, and the third highest overall satisfaction in the UK – with a score of 4.20 out of 5 for the year.

The winning airports will come together at the ASQ Awards Ceremony which will be held in Bali in September during the second ACI Customer Experience Global Summit.

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