18 FEBRUARY 2019


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Article from BTNews 18 FEBRUARY 2019

More action on hidden disabilities

A network-wide hidden disabilities scheme offered to passengers at no extra cost has been launched by Virgin Atlantic to ensure the airline provides extra help to passengers and others who may need it without them having to ask.

An airline spokesman explained: “Hidden disabilities may not be instantly recognisable, but can significantly impact a person’s life and often means that preparing for a flight can prove a stressful situation.

“Currently 22% of the UK population has a disability and 74% had a disability that is hidden. Although not everyone with a disability flies, this means many people may be travelling in discomfort or avoiding travelling due to the stress that flying may create.”

Passenger accessibility manager Geraldine Lundy added: “The Hidden Disabilities scheme is one of a series of initiatives Virgin Atlantic plans on introducing to help those with disabilities to overcome any key challenges they may face.”

The scheme involves a specially-designed symbol which can be worn as a pin badge or tucked discreetly in a passport or used as a bookmark and alerts trained Virgin Atlantic staff that extra assistance may be needed.


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Hussein Patwa, Aberdeen, UK

This is an excellent initiative and is something of which other airlines and transport providers should definitely take note. Such schemes are already used within the rail industry. There is nothing worse than wanting to travel by air but feeling you cannot because your needs are not recognised. This is a great wway of making these known whilst reducing embarrassment and unease.