18 FEBRUARY 2019
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The Court of Appeal last week ruled in favour of upholding the policy by Ryanair of communicating with, and paying EU261 compensation directly to, consumers. Ryanair welcomed the decision.
The court dismissed an application by the legal firm Bott & Co Solicitors to indemnify it for any fees it cannot recover from customers who have been paid compensation directly by Ryanair.
Lord Justice Lewison said Ryanair’s claims procedure “enables a passenger to claim compensation with a minimum of effort”, endorsing a London High Court decision last year.
This stated that “Ryanair has established a straightforward and easy-to-use process for its passengers to make their flight delay compensation claims, either online or by correspondence, without the assistance of a third party”.
Ryanair urged customers with valid EU261 compensation claims to submit their claims directly to the airline and avoid what it termed “claims chaser” firms, who it said can deduct more than 40% of a €250 claim in fees.
“Customers with valid claims who claim directly from Ryanair will receive 100% of their EU261 compensation entitlement without the deduction of these excessive ‘claims chaser’ fees,” the airline added.
Ryanair established a dedicated team last year to process valid claims within an industry-leading period of 10 working days.
All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum
Mike Potter, UK
Ryanair are to be congratulated on processing claims within 10 working days