10 DECEMBER 2018


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Article from BTNews 10 DECEMBER 2018

Strategy consultation launched

The first proposed measures from the government’s aviation strategy consultation, including creating a passenger charter, were outlined on Friday by aviation minister Baroness Liz Sugg during a visit to Gatwick.

She said the idea, designed to build on the “positive steps already taken” by the industry, would be adopted by airlines and airports, and backed by the government.

It would set out to promote best practice and create a shared agreement of the required service levels for passengers, ensuring improvements were felt throughout their journeys.

The minister said a major focus of the charter centred on improving the flying experience for less-able passengers, providing clarity on the assistance that should be provided to people travelling with reduced mobility and hidden disabilities.

Airlines UK and the Airport Operators Association (AOA) welcomed the consultation. Airlines UK chief executive Tim Alderslade said: "UK airlines operate in one of the most competitive sectors in the world, and look forward to working with government towards a new Aviation Strategy.”

AOA CEO Karen Dee said: “The UK aviation industry offers a great experience for passengers, but we are always looking to build on our success. We look forward to working with government on the passenger charter to improve the experience further.”




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