29 OCTOBER 2018


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Article from BTNews 29 OCTOBER 2018

A robot for Eurostar

A new member of the team has been welcomed to London St Pancras station by Eurostar in the shape of Pepper the interactive humanoid robot, claimed to be a first for the UK travel industry.

Pepper, designed by SoftBank Robotics and said to be the first of her kind able to recognise principal human emotions and adapt her own behaviour accordingly, is there to help and entertain passengers with journey details before departure.

Recruited in partnership with Robots of London and based in the departure lounge at St Pancras, Pepper can respond to questions or even pose for a selfie on request using an inbuilt tablet.

She contains an interactive station map and information about the Eurostar on-board experience, as well as a wealth of destination tips for Paris, Brussels, Lille and Amsterdam.

Eurostar head of digital Perrine Allain said: “We are always looking for new ways to explore technologies that can help to enhance the customer experience and Pepper offers a fun way for customers to find out more about their journeys and destinations.

Pepper is one of several technological innovations planned by Eurostar, which later is launching an Alexa link so passengers can track their travel plans and best available fares.




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