16 JULY 2018
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Assistance options available to airport users needing extra support were put on show by Heathrow on Saturday at the first of a series of open days, passengers with disabilities welcomed on a tour of Terminal 5.
The events are designed to promote accessible air travel by showcasing the help available at each stage of a journey and to listen to feedback on how to improve further the services available to passengers who require support.
The open day coincided with the launch of the Civil Aviation Authority’s annual report on special assistance service, which has classified Heathrow’s service as “good” following improvement in service levels, oversight and investments since last year (see also COMMENT in this issue).
The open day was run by the Accessible Transport Forum (ATF), part of the Heathrow Access Advisory Group (HAAG), in conjunction with the airport, British Airways and the airport’s special assistance provider, OmniServ.
HAAG chairman Roberto Castiglioni said: “Engaging with persons with disabilities is essential to keep accessibility at the forefront of Heathrow’s thinking, especially now that the expansion plan has entered a more dynamic phase.
“In the coming months, our group will be working with Heathrow to help develop the accessible airport of the future, an environment for everyone to use.”
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