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25 JUNE 2018

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Article from BTNews 25 JUNE 2018

BA in PR disaster

British Airways passengers who tried to take advantage of heavily discounted flights to Tel Aviv have lost out, according to Jewish Weekly.

BA has cancelled bookings made earlier this month as agencies mistakenly sold flights at incorrectly advertised fares.

Return fares to Tel Aviv were on offer for well under £200. Many clients were reported to be angry at the situation, though some passengers with imminent flights were allowed to travel.

BA has issued £100 vouchers to compensate passengers but some industry experts have questioned the tactic, saying it was a PR gaffe and the airline was well able to assuage the error.

Agencies selling tickets are responsible for refunding clients but that could take time. And there are limits on how compensation vouchers might be redeemed.

BA said in a statement: “Errors like this are exceptionally rare, and if they do occur, under contract law, there is no binding contract between the parties. We have apologised to customers and offered a gesture of goodwill.”

Guy Anker, deputy editor of MoneySavingExpert.com, said BA should allow passengers to fly at the price booked. “While this may have been a ‘rare’ error, it’s not the passengers’ error”, he added.

“They’ve bought these tickets in good faith at a believable price – it’s not as though the tickets cost £5, which would clearly have been a glitch.” 

www.britishairways.com

http://thejewishweekly.com

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OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum


Barry Graham, United States

200 pounds is not even a bargain. What a foolish move.


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