18 JUNE 2018
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The UK Civil Aviation Authority (CAA) has published a new report highlighting the progress made by UK airports to help passengers whose disabilities are hidden, such as autism, dementia and hearing loss and many other conditions that are not immediately obvious. This comes against a background of record numbers of people with all types of disability flying.
Emphasis has been made in several areas.
Giving passengers the option to wear a lanyard or wristband to help make staff aware that they might need extra help at the security search area or elsewhere in the airport.
Providing enhanced disability awareness training packages for key customer facing staff, including those at security search areas, as well as those who provide direct assistance to disabled people.
Introducing family or assistance security lanes, which passengers with hidden disabilities can use, which provide a less stressful and rushed experience.
Publishing a wide range of accessible information for people with hidden disabilities, including pictorial guides, videos and other online guides on what to expect at the airport, especially at the security search stage.
Consulting with disability organisations, including those representing people with hidden disabilities, on how the design of the assistance service can best meet the needs of this group.
All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum
Robert Shaw, United Kingdom
Despite all these promises, the CAA still turns a blind eye to the easyJet refusal to use airbridges / jetties at Gatwick. Not a nice experience for the less mobile, and makes Gatwick seem like a third world airport,