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14 MAY 2018
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A romantic gesture at Zurich Airport backfired after a passenger’s heartfelt efforts resulted in drama at the check-in desk and a hefty bill – thousands of pounds, according to the Independent newspaper.
The unnamed man, of Thai descent, bought tickets for himself and two others to Japan on Finnair and added a special message for his companion, scribbling “duang” – Thai for “sweetheart” – on her boarding pass between her first name and surname.
At the airport, staff told the woman she couldn’t check-in because the name on her ticket didn’t match the name on her passport; the name couldn’t be changed at such short notice and she would need to buy a new ticket for a flight the following day.
The group agreed the remaining two passengers should catch the flight as planned, and meet the woman in Japan. According to Swiss news site Tages Anzeiger, however, check-in delays meant the pair missed their flight and had to rebook their trips too.
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