30 APRIL 2018
© 2022 Business Travel News Ltd.
A major recruitment drive is in progress in China by British Airways as the carrier moves to double the number of Chinese cabin crew on its flights to and from the country so it can better serve its Chinese customers.
BA says on any of the 17 flights a week it operates between the UK and China, four cabin crew will be Chinese nationals fluent in Mandarin, accounting for more than a third (36%) of the total cabin crew on board and double the number previously.
BA says it is looking to recruit 26 cabin crew based in Beijing and 44 based in Shanghai. The airline has 10 flights a week from Heathrow to Shanghai, and a daily service to Beijing.
BA has also been increasing the size of its team of Mandarin-speaking customer service representatives at Heathrow Terminal 5, where the flights to Beijing and Shanghai depart (BTN 4 December).
At check-in, the team greet passengers and help them to drop off their bags, print boarding passes, help them through security and make announcements in Mandarin. On arrival, they meet the aircraft and assist with connecting flights.
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