19 FEBRUARY 2018


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Article from BTNews 19 FEBRUARY 2018

Flight compensation continued

In last week’s issue (see BTN 12 February) we noted a new delayed flight compensation scheme offered by FlightDelayRepay to be underwritten by airlines, sales organisations and operators.  More information has emerged.

Passengers are still entitled to claim EU compensation after receiving their £100 or €100 from FlightDelayRepay. It supplements and does not replace this right.

According to Eurocontrol there were 10.4m flights in and out of Europe in 2017, with approximately 6.3m passengers suffering delays of more than three hours.

EU regulation 261/2004 has limitations on non-EU carriers and does not require airlines to pay out for “extraordinary circumstances” such as extreme weather or industrial action by baggage handlers or air traffic controllers. This scheme covers all these eventualities.

Unlike travel insurance that typically pays out £20 if a flight is delayed by more than 12 hours, with FlightDelayRepay there are no exclusions and no evidence required. Being fully automated, no claim needs to be submitted for processing. 

FlightDelayRepay is underwritten by Millstream Underwriting Ltd on behalf of Arch Insurance Co (Europe) Ltd. Millstream has a AAA insurance market rating. Payments are therefore guaranteed.  Validation of delays is automatic using data from FlightStats, a leading provider of real-time global flight data to companies across the travel ecosystem.


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