12 FEBRUARY 2018
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A new fully automated flight delay product has been launched aimed at airlines, tour operators, banks and retailers who can offer it as part of their loyalty programmes to reward and retain customers.
FlightDelayRepay is in talks with a global tour operator and world-leading online retailer to provide the service to their loyalty scheme members.
For the passenger it guarantees £100 instant payment for airline delays. Loyalty scheme members need register their flight number online 24 hours before scheduled take-off. There is no charge. Compensation is received automatically from FlightDelayRepay the moment their flight is delayed by three hours or more.
Payment goes straight into the passenger’s PayPal account without effort – unlike with flight compensation agencies, which it is said can take an average 90 days to settle a claim and deduct up to 50% in fees.
Its guarantee applies to all flights that arrive into Europe from anywhere in the world or depart from Europe to anywhere in the world, regardless of carrier or the reason for the delay. It therefore covers many more delayed flights than under EU compensation rules and is not constrained by Brexit.
“We provide a fresh and exciting opportunity for global brands to reward and retain the loyalty of their best customers,” said Richard Rubin, founder and director of FlightDelayRepay.
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