Birmingham Airport’s passenger experience

Work has started on a multi-million-pound programme of development works at Birmingham Airport to improve the passenger journey through the terminal and expand its retail and catering offers.

The investment includes redeveloping the security processing area to provide more boarding card gates, a dedicated security preparation area and a refreshed waiting area with new flooring and lighting.

Commenting on the investment, David Winstanley, COO for Birmingham Airport, said: “This investment follows record passenger growth and to ensure that we’re prepared for the coming summer period, when the airport will welcome new long-haul services to New York, Boston and Toronto, as well as many new popular short-haul destinations.

“The service we give our customers is an absolute priority for us so we’re investing a great deal to improve the airport journey.”

A covered walkway to the terminal is also under construction for those who choose to walk to the terminal from the free drop-off car park, and a new 178-guestroom Hilton Garden Inn hotel will open in the summer.

New digital wayfinding and signage will be introduced before the summer season.

www.birminghamairport.co.uk

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