18 DECEMBER 2017


© 2022 Business Travel News Ltd.

Article from BTNews 18 DECEMBER 2017

British Airways cabin service

BA Cityflyer is to carry on with its established traditional cabin service into 2018.

In April this year, British Airways mainline introduced a no-refreshment policy with tea, coffee and sandwiches available to purchase from an M&S trolley. Its reception was lukewarm.  

Whether this might change with Cityflyer, perceived as just BA by most travellers, remains to be seen. 

In a statement the airline said: “If you're travelling on any flight operated by our subsidiary BA Cityflyer to and from London City, London Stansted, Birmingham, Bristol, Dublin, Edinburgh or Manchester, you can continue to enjoy our complimentary food and drink service but look forward to the M&S on-board menu in 2018.

"Depending on the time and duration of your flight, we will offer you a light snack or something more substantial, along with a soft drink of your choice from the bar”.

Does this delay with Cityflyer mean that BA is having second thoughts? At the Aviation Club two weeks ago (see BTN 11 December), chairman and chief executive Alex Cruz was adamant that free refreshments would disappear on all European short-haul regardless of the airline. But BA is known to change its mind. With the 2017 BTN Christmas quiz (see this issue) in mind, readers may recall the ethnic tailfins and, years back, a bright idea to offer boxed refreshments on boarding. Neither lasted.


Index/Home page

OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum

Mike Johnson, United Kingdom

Travelled the past two years to Rhodes in Club Europe, not impressed at all. Wrote to BA this October to complain of lack of seat pitch and poor quality of food. It is not worth the extra in cost to other carriers. BA response mainly is thank you for your comments!! Will use another carrier for next years trip.