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20 NOVEMBER 2017
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Business Travel News has been reliably informed that the term 'lost bags' should no longer be used.
Items “missing” for up to 21 days need to be termed “delayed luggage”.
Is this an IATA problem or ICAO?
All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum
paul kay, United Kingdom
....and when the three weeks are up the baggage handlers put their coffee down and turn on the carousal.....