16 OCTOBER 2017
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Already being hailed as the airport of the future, Istanbul’s new complex at Arnavutköy last week gave details of installations it claimed would make it one of the most technologically advanced too.
Istanbul New Airport (INA) is being built in four stages, with the first due to be completed by the end of 2018. This phase includes the world’s largest terminal under one roof, at nearly 11m sq ft and able to serve 90m passengers a year.
Officials said last week the goal of INA, which when finished will have six runways, would be to become a “smart airport”, making systems and processes “digitally aware, interconnected, infused with intelligence and simple to access by passengers”.
Ideas in the pipeline include an INA mobile app accessing latest information and with an integrated loyalty programme to be used for campaign management with retailers and food and beverage outlets.
Another key element will be using the internet to allow passengers to request and receive information relative to their location in the airport, with feedback in real-time. By knowing where a passenger is in the airport, staff can provide immediate help.
There will also be systems to manage passenger flow proactively with real-time information relayed through the app, and to manage planned high-tech bag drop desks.
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