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25 SEPTEMBER 2017
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A new Connection Service has been launched by Star Alliance at Chicago O’Hare Airport to help arriving passengers to reach onward flights with other alliance member carriers.
The initiative in the home hub of alliance member United Airlines will carry new branding that will be progressively rolled out for similar services scheduled to be introduced at 11 major airports around the world.
The service springs into action if an incoming flight is delayed. Software monitors the transfer window for any passenger with an onward flight and flags any cases where the customer and any checked bags appear in danger of missing a connection.
Star Alliance vice-president Christian Draeger said: “Chicago is the fourth biggest transfer hub for Star Alliance worldwide, with almost 750,000 passengers connecting from one member carrier to another each year.
“It is frustrating for customers, and for the airlines, when relatively small delays have the knock-on effect that a connection is missed. Our staff are alerted as soon as a connection is at risk; if it cannot be reached, we help with re-booking.”
Star Alliance members online at O’Hare include Air Canada, Air India, ANA, Asiana Airlines, Austrian, Lufthansa, LOT Polish Airlines, SWISS, Scandinavian Airlines, Turkish Airlines and United.
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