10 JULY 2017
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Familiarisation tours and lanyards for passengers needing extra assistance have been launched at Aberdeen International Airport as part of the campaign to make air travel more friendly and accessible for all.
“Airports can be highly stressful environments for those with hidden disabilities and we are committed to ensuring all passengers using the facility are able to travel in as stress-free an environment as possible,” a spokesman explained.
The lanyards, which are voluntary, act as a discreet indicator to airport staff to identify passengers who may need additional or specialised support. They are expected to be particularly useful for passengers when passing through the central security search areas.
Airport managing director Carol Benzie said: “Putting the passenger first is at the core of our priorities and as part of this we are making a concerted effort to make the airport a more accessible and inclusive environment.
“The launch of the new hidden-disability lanyards and familiarisation tours are an initiative we are proud to support with the aim of providing a user-friendly airport for all passengers.”
Lanyards can be requested in advance or on the day of travel at the airport’s special assistance area. Information is also available in the “Additional Support Needs” pages of the website.
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