26 JUNE 2017


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Article from BTNews 26 JUNE 2017

Kate to rescue at check-in

Autonomous mobile kiosks that can move themselves to areas where extra help is  needed in an airport have been unveiled by SITA Lab, the strategic technology research arm of SITA.

Named Kate, each kiosk uses various data sources including flight and passenger flow information to identify where additional check-in facilities are required to reduce passenger queue times.

SITA Lab says multiple Kates can be deployed automatically or manually simultaneously and in formation to assist passengers, giving airports and airlines greater flexibility in managing peaks in passenger flow.

The kiosks can also communicate through a Cloud service to ensure the right number of them are at the right position when needed, making them highly responsive to changes in the airport.

SITA Lab director Renaud Irminger said: “The peak and troughs in the flow of passengers presents a challenge to many airlines and airports. Building on SITA’s AirportConnect open platform, and our previous work with robotics, Kate leverages new technologies to provide operators much more flexibility and efficiency.”

Kate follows in the footsteps of Leo, SITA’s self-propelling baggage robot launched at the 2016 Air Transport IT Summit in Barcelona last year.


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