26 JUNE 2017

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Article from BTNews 26 JUNE 2017

Delayed boarding claims

Flight delay compensation company AirHelp has launched what it says is the world’s first app-operated boarding pass scanner designed to automate and remove the hassle from the compensation claim process for passengers experiencing delay or cancelled flights.

The company says the device lets passengers check their eligibility for compensation directly from the boarding gate and to make a claim instantly by scanning the boarding pass barcode using their mobile phone’s built-in camera.

UK country manager Marius Fermi said: “This technological advancement comes as a welcome new addition to the free AirHelp app, which is already the world’s most downloaded flight delay compensation app,” the company said.

“Not only does it provide passengers with real-time updates on their compensation claim, but also allows them to add multiple boarding passes at a time, keeping them organised and archived – ideal for families and those travelling in groups.”

The development marks the second “travel tech” innovation for the company, which earlier this year launched an Artificial Intelligence-powered lawyer called Herman designed to help process claims efficiently and more accurately.

https://www.airhelp.com/en/blog/boarding-pass-scanner

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OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum


Frances Burns, London

Delay claims are based on delay at arrival not departure. This new app may convince some people they are entitled when in fact their connecting flight is held or much later and so are not late at destination.


PAUL VALON, Mexico City, Mexico

I am unsure whether this is the correct place to comment. Please advise if not. My comment is on aircraft boarding. In most airports it is chaos. It would seem logical after boarding priority passengers to then board by row number from the rear to avoid all the chaos inside the aircraft. Why is this so hard to implement? I travel extensively and very few airports have an organised system.


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