* items include readers letters

19 JUNE 2017


Readers are invited to add their comments to any story. Click on the article to see and add.


BTN also goes out by email every Sunday night at midnight (UK time). To view this edition click here.


Email this Page

The Business Travel News
PO Box 758
Edgware HA8 4QF
United Kingdom
+44 (0)20 8952 8383
© 2021 Business Travel News Ltd.

Article from BTNews 19 JUNE 2017

80m meltdown bill

The IT meltdown that left thousands of passengers stranded at Heathrow and Gatwick last month will cost British Airways nearly £80m ($102m), according to parent company International Airlines Group chief executive Willie Walsh.

Reporting to the airline’s annual shareholders meeting, he said: “On May 27 British Airways suffered a power failure to its primary data centre which led to severe disruption to its flights.

“Our initial assessment of the gross costs of the disruption is in the order of £80m. We will update the market at the appropriate time with more details.”

Last month’s breakdown following a power surge that caused the whole IT system to crash left BA with facing three days of disruption at Heathrow and Gatwick. The company had to cancel all flights from the two airports, making thousands of people spend the night in the terminals.

Walsh apologised again for the incident, saying “I know it was a dreadful experience for many of our customers”. He said BA had launched an investigation “to learn from the experience”.


Index/Home page

OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum

No one has commented yet, why don't you start the ball rolling?

Add your comment

First Name
Email Address
Company (Not obligatory)
- You must be a registered subscriber using the email address entered to submit a comment, or you will be sent a confirmation email before your comment will appear.
- Your comment will be checked before appearing, which may take several working hours.