27 FEBRUARY 2017


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Article from BTNews 27 FEBRUARY 2017

Flight compensation furore

Five airlines that fly into Europe have been told they must pay compensation to passengers for delays.  American, Etihad, Emirates, Singapore and Turkish Airlines will have to obey European laws or be taken to court.

Compensation is due if passengers arrive at their final destination more than three hours late.

Richard Moriarty, director of consumers and markets at the CAA, said he was disappointed at the airlines' stance.

"Airlines' first responsibility should be looking after their passengers, not finding ways in which they can prevent passengers upholding their rights.

"So it's disappointing to see a small number of airlines continuing to let a number of their passengers down by refusing to pay them the compensation they are entitled to.

"Where we see evidence of passengers systematically being denied their rights, we will not hesitate to take the necessary action to ensure airlines change their policies and their customers get the assistance they are entitled to," he added.

It is anticipated that the same rules will apply when Brexit is implemented.  In 2015 the CAA took action against Aer Lingus, Jet2 and Wizz Air.

Delays due to bad weather or strikes do not count for compensation.


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