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26 SEPTEMBER 2016

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Article from BTNews 26 SEPTEMBER 2016

BA creates ‘First Wing’

British Airways’ First and Gold Executive Club customers travelling from Heathrow will soon have access to a new ‘First Wing’, creating a dedicated walkway from check-in to the lounges in Terminal 5.

The First Wing, set to open in April, will be located next to the airline’s First check-in area.  It will create an enhanced private check-in zone where customers will be guided to two new dedicated security lanes, designed to speed up the process of passing through the airport.

Once through security, customers will have access to British Airways’ Galleries First lounge and through to the airline’s flagship Concorde Room, where they can relax before their flight, making the journey seamless for these premium customers.

The First Wing is part of an investment agreed with Heathrow Airport, designed to improve Fast Track entry in Terminal 5.

Troy Warfield, British Airways’ director of customer experience, said: “We are delighted to be working in partnership with Heathrow Airport to deliver a new dedicated security entrance, direct from check-in to our lounges.

“Terminal 5 is our flagship home and The First Wing will significantly improve the airport experience for our premium customers.”

The First Wing is expected to open in April 2017, when it will be assessable for the airline’s First customers, eligible Gold Executive Club customers and oneworld Emerald members. 

www.ba.com

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John Davidson, Paris

This is great news — following a letter sent in much earlier this year, and a phone call about a month ago from BA. That they had to do much more to enable First pax to gain easier access to the Concorde lounge. May I take credit for BA's rethinking of how they treat premium customers once they pass security? Now they have to work with BAA's security to make Fast Track (when transferring from another flight) a reality that doesn't involve crowds and incomprehensible lines. Heathrow = Headache. I avoid it now at all costs.


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