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Article from BTNews 12 SEPTEMBER 2016

BA counts cost of glitch

In a week when Delta Air Lines revealed a technical problem earlier this summer will cost it US$150m, British Airways was counting the cost yesterday of a major computer malfunction early on Tuesday which caused check-in chaos for hundreds of passengers.

The airline issued a statement during the morning saying: “After some IT issues overnight, we are now checking-in customers at London Heathrow and Gatwick Airport as normal.

“Check-in may take a bit longer than usual, so we would encourage customers to check-in online before they reach the airport. We are sorry for the delay to our customers' journeys.”

BA denied the problem was worldwide, as some reports suggested, but the news network CNN said there had been complaints from travellers at airports including Atlanta, Chicago and Boston late on Monday. 

Others reported problems in the Bahamas and Mexico and passengers in Europe were also said to have faced delays. The tracking service Flightaware said 157 flights, 17% of the day’s total, were delayed and five were cancelled, although BA denied there were cancellations.

Some reports noted it was not the first time BA has had technical problems this year, recalling the three breakdowns in five weeks at Heathrow’s Terminal 5 earlier this summer which also caused chaos.


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