22 AUGUST 2016
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Malaysia Airlines has introduced self-print baggage tags for domestic and international flights at Kuala Lumpur as part of its plan to increase its use of technology to move passengers through airports more quickly and efficiently.
From last Thursday, passengers on Economy Class tickets print their tags at check-in kiosks on the departure level of the airport and fix them to their luggage before proceeding to the baggage-drop counter.
The airline says this is the first phase in programme to simplify and reduce the time for check-in to give customers more control. The next stage will be the introduction of a self-baggage drop later this year.
The new system employs 50 kiosks and staff are available to help passengers through the process. Each kiosk allows a maximum of two printed tags per customer.
“The check-in process from kiosks to baggage drop counters is expected to be significantly shorter under the new system,” the airline said.
Malaysia Airlines’ Economy Class passengers are allowed to check-in a maximum of two pieces of baggage weighing 30kg in total.
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