23 MAY 2016
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Self check-in, allowing passengers to skip queues and go straight to a dedicated baggage-drop counter, has been introduced by Air India at 26 domestic airports, including Bengaluru, Mumbai, Chennai, Delhi and Hyderabad.
The airline said introduction of the special kiosks would reduce significantly the amount of time customers had to spend waiting to board flights. Air India is the first airline in the country to have the facility at such a large number of airports.
The kiosks enable passengers on Air India's domestic flights to access their boarding passes by entering flight and identity information.
According to Air India, the system reduces customer waiting time, eliminates queues, and expands service capacity with multiple kiosks, thereby speeding up the check-in experience.
Air India has also recently introduced a promotion for its Business Class services on domestic flights with the “Get Up Front” offer.
Passengers flying on routes up to 750km can upgrade on payment of Rs.4,500 (about £46.50), while those travelling further pay Rs.6,000 (about £62).
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