BA T5 refreshed

British Airways has refurbished its main lounge for business travellers in the Club World Galleries South at Heathrow’s Terminal 5.

The new-look lounge includes more than 400 pieces of furniture and an improved seating layout. Additional power points have also been installed, while extensive oak flooring has been sanded, waxed and polished.

Travellers using the Club Galleries South Lounge will have access to a selection of drinks from the lounge’s ‘Silver’ bar, pre-flight dining options and will be able to make use of an exclusive work and entertainment zone.

Troy Warfield, director of customer experience, British Airways, says: “It’s important that our premium customers flying in Club World can start their journeys on the ground with the best service and surroundings, to ensure they are relaxed and comfortable even before they board their flight.”

The refurbishment of the airline’s Club World lounge follows recent upgrades made by British Airways to its First Lounge at Heathrow. (see  BTN  29 February)

Readers should note BA also has an arrivals lounge landside in T5. Eligible travellers should go via the orange lifts to the first floor before check-in and security. It is open daily from 05:00 to 14:00, offering a full English breakfast until 12:30.  www.ba.com

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John Davidson, Paris

Great for a refurbishment at the South Galleries, much closer to security for those making an international T5 connection than the North Galleries. One would also like to know how well Openskies biz pax are treated at JFK/EWR. At one point, the "lounge" consisted of a transformed boarding area with a very limited buffet. At JFK, it turned out that the BA Club lounge didn't accept Openskies biz-class PAX because it was too crowded already. Thanks! And at IAD, the BA Club lounge that basically no seats were available, except in an empty area of the dining zone, where we (Openskies PAX) were told we weren't allowed, even though it was empty!!! So what kind of experience are you planning, Mr. Director of Customer Experience, for Openskies PAX? And will IAD ever return to your route — or even BMI, which is quite good for going to DC.