SITA says 'The future is connected'

Over the next three years, passengers will be enjoying seamless self-service with airlines and at airports as the ‘Internet of Things’ (IoT) comes to travel. This is according to 'The Future is Connected', the latest industry report from SITA, the global IT provider to the air transport industry.

Today, 83% of passengers carry a smartphone and this is now the unifying technology in transport that will provide a connected end-to-end experience. SITA’s report shows that smartphones are reshaping travel behaviour and, with growth rates of around 80% or more at the check-in and boarding-pass stages, it is clear passengers are keen to use their own technology.

SITA’s analysis shows that during the same period, the International Air Transport Association's (IATA) Fast Travel Programme will reach a critical threshold. IATA’s target is to achieve a self-service experience for 80% of global passengers by 2020. This covers six key stages in the journey: check-in, bags-ready-to-go, document scanning, self-boarding, flight rebooking and bag recovery. Last year, the initiative reached 29% of passengers, with a goal of 40% this year. 

In the report, SITA presents a detailed analysis of the readiness of airlines and airports at each stage of the journey and the expectation of adoption by 2018 on the way to reach this vision.   www.sita.aero/resources/type/surveys-reports/the-future-is-connected

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