13 AUGUST 2012
The Business Travel News
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© 2013 Kelsey Media
Passengers on Ryanair, who have given the airline details of their mobile phone numbers, will now receive FREE text message updates to advise them of the likely duration of a delay and the new departure time.
The service, developed in partnership with Irish IT company Sentient, is a new addition to Ryanair’s existing email/text and website passenger communications and will be particularly useful during periods of severe disruption such as bad weather, ATC strikes or widespread airspace closures, for instance due to volcanic ash.
The latest SITA study found an estimated 95% of airline passengers carry a mobile phone when they travel. The new system is a breakthrough in terms of communications and will ensure passengers are kept fully informed during periods of mass disruption which inevitably take place. www.sentient.ie www.ryanair.com