25 JULY 2011
The Business Travel News
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Did you hear of the British airline whose press office is only open from 08:30 until 17:00 Monday to Thursday and 12:30 on Friday. No out of hours phone number is given but if you call a mobile the offering is very quickly gabbled and impossible to write down. Call again. But at least it is not a premium line.
Still it is better than a carrier supported by a PR agency who informed that the executive was on leave and one should phone back at a certain date. Quite what they do for their fee is beyond us.
News media these days is 24/7, and it has always been true of the airlines themselves. They fly 365 days of the year.