AUC becomes Aviation Consumer Advocate Panel (ACAP)

The UK Civil Aviation Authority (CAA) has announced alterations to the system of representation for air travellers in order, it is claimed, to give the consumer a stronger voice in the regulatory structure and improve the passenger experience.

The main change will be to create a new independent body to represent passengers’ interests, replacing the existing Air Transport Users’ Council (AUC).  At the same time, the AUC’s complaints handling role will become part of the CAA’s newly created Regulatory Policy Group, to ensure that consideration of the issues that most impact on consumers is at the heart of the Group’s regulatory work.

Out goes the existing AUC and in comes the Aviation Consumer Advocate Panel (ACAP).  Whilst the AUC has technically been disbanded the terms of reference and constitution of the ACAP has still to be agreed although publication of its status is expected shortly.  Simon Evans, AUC Chief Executive, and the former AUC team continue as CAA employees now dealing mostly with consumer complaints, essentially the majority of their previous work.  www.auc.org.uk

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