British Airways cabin crew dispute

Members of the British Airlines Stewards and Stewardesses Association (BASSA) at British Airways have voted to take industrial action over a new performance review system, known as a dashboard scheme, but stopped short of calling for a strike.

Union officials have been asking the airline to drop the scheme, which provides staff with immediate feedback from passengers and colleagues on how they do their jobs.

The airline says such systems help to improve staff performance, while Unite says its members are being blamed for situations that are not their fault, including receiving poor feedback about faults in the entertainment systems or air conditioning.

The industrial action will take the form of cabin crew declining to engage with the new system, including refusing to sign-off feedback forms.

Matt Smith, a regional Unite officer, told the Guardian: “The BA management should note the enormous strength of feeling against this policy with what, we suspect, is a hidden agenda of future job losses. A perfectly adequate performance management policy already exists.”

BA said the system included feedback from passengers about how they are looked after on board, a system which was “common in all industries”.

www.britishairways.com   www.bassa.co.uk 

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