2 DECEMBER 2013

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Article from BTNews 2 DECEMBER 2013

Marriott mobile check-in

A faster, easier and more convenient mobile check-in from Marriott Hotels, the signature brand of Marriott International, is now available at 20 additional Marriott hotels in 19 countries including United Kingdom, Mexico, United Arab Emirates and India.

Previously only available in the US and Canada, the service now represents the broadest mobile offering of its kind in the lodging industry.
 
Research shows that 57% of business travellers aged 21-39 use their smartphone to book a hotel.  These younger travellers are also more likely to use mobile devices to enhance their travel experiences.  Marriott Hotels expects to complete the full global roll out of mobile check-in at all 500 hotels, and also offer check-out functionality, in the first half of 2014.  
 
“As Marriott developed the app and tested mobile check-in, we engaged customers, asking for their feedback to perfect the experience and learn what mattered most to them”, said Paul Cahill, Senior Vice President of brand management for Marriott Hotels.  “Mobile check-in is just the start.  Our guests are more mobile and global than ever before and technology is increasingly important to them, which is why we will add check-out next year.  We will continue to solicit feedback from our guests as we enhance the travel experience with Marriott”. www.marriott.com

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